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How to choose a SIL provider in Melbourne: 10 questions to ask
Choosing a Supported Independent Living (SIL) provider means choosing a home, housemates and the people who support you every day. These ten questions help participants, families and support coordinators compare providers fairly. Each one is based on the NDIS Commission’s SIL Practice Standards, linked below so you can check the source.
Checked against NDIS Commission pages . Written by Nurture N Revive, one of many registered SIL providers in Melbourne. Ask every provider you consider the same questions, including us.
The checklist
1.Are you a registered NDIS provider for SIL?
SIL became a mandatory registration category in 2026. Check the provider’s name and registration number on the NDIS Commission’s provider register before anything else.
Source: NDIS Commission: Find a registered provider2.Are my tenancy and my support in separate agreements?
The SIL Practice Standards say your tenancy agreement and your service agreement should be separate documents, and that your tenancy should not depend on using a particular support provider. Ask to see both.
Source: SIL Practice Standard: Agreements about tenancy, housing and support3.Who would I live with, and do I get a say?
Housemates shape daily life more than anything else. Providers are expected to support you to make informed decisions about who you live with. Ask how housemates are matched and what happens if it does not work.
Source: SIL Practice Standard: Agreements about tenancy, housing and support4.Can I visit the home and meet the housemates first?
A visit shows you the room, the bathroom arrangements, accessibility, noise and how staff and residents get along. A good provider will welcome a visit and give you time to decide.
5.What would my roster of care look like, including overnight?
Ask how many hours are shared and how many are one-on-one, and whether overnight support is active (awake) or an inactive sleepover. The roster is what goes to the NDIA when funding is decided.
Source: NDIS: SIL roster of care submissions6.Will I see the same support workers most days?
The Safeguarding Standard expects stable and consistent relationships with the workers who support you at home. Ask about staff turnover and how much agency staff are used.
Source: SIL Practice Standard: Safeguarding7.How are your workers trained for my needs?
Providers are expected to show workers have the training and skills for each participant’s needs, including trauma-informed practice. Ask what training covers your health, communication or behaviour support needs.
Source: SIL Practice Standard: Practice governance8.How will you support me to make my own decisions?
The Supported Decision-Making Standard says decisions should be made by the participant, not for them, including the right to take reasonable risks. Ask for real examples of how this works day to day.
Source: SIL Practice Standard: Supported decision-making9.How do you handle incidents and restrictive practices?
Registered providers must manage incidents and report serious ones to the NDIS Commission. Restrictive practices are tightly regulated. Ask how they are avoided, and how families are told if something happens.
Source: NDIS Commission: Behaviour support and restrictive practices10.What happens if I am unhappy or my needs change?
Ask how complaints are handled and how quickly rosters change when needs change. You can always raise a complaint with the NDIS Commission, and you can review, change or end your service arrangements.
Source: NDIS Commission: Complaints
About us, plainly
Nurture N Revive is a registered NDIS provider (registration 4053413291) based in Cranbourne. We have SIL vacancies in Cranbourne North and Beveridge. We are a SIL provider, not an SDA provider. New to SIL? Start with SIL in the NDIS explained, or see how our SIL service works.
Common questions about SIL providers
What is a SIL provider?
A SIL provider is an organisation that delivers NDIS-funded Supported Independent Living: rostered help and supervision with everyday tasks at home, usually in a shared home. From 1 July 2026, SIL providers must be registered with the NDIS Commission.
Source: NDIS Commission: Mandatory registration for SILDoes a SIL provider need to be registered?
Yes. SIL became a mandatory NDIS registration category on 1 July 2026, and providers that had not applied had to stop delivering SIL from 1 October 2026. Check any provider on the NDIS Commission’s register.
Source: NDIS Commission: Mandatory registration for SILCan I change my SIL provider without moving out?
Under the SIL Practice Standards, your tenancy agreement should be a separate legal agreement that does not depend on receiving services from a particular provider, and you should be supported to change or end service arrangements without being disadvantaged in your housing. Check how this works in practice before you sign.
Source: SIL Practice Standard: Agreements about tenancy, housing and supportWant to ask us these questions?
Book a visit to one of our homes or ask anything about rosters and housemates. A real person replies within one business day.